In order to facilitate a seamless experience for our valued customers, we kindly request that cancellations be initiated with a notice of more than 24 hours prior to the scheduled activity, ensuring a full 100% refund. For cancellations made within 24 hours or in the event of a no-show, a 100% charge will be applicable to cover the operational costs.

It is important to note that, in the occurrence of adverse weather conditions, a 100% refund will only be granted if the harbor is officially closed by the relevant authorities, prioritizing the safety and well-being of our clients.

Additionally, we would like to inform you that promotions, once booked, are non-modifiable, non-cancellable, and non-refundable. To make any changes or modifications to your reservation, a valid coupon must be presented to facilitate the process.

We appreciate your understanding and cooperation in adhering to these policies, as they are designed to provide you with the best possible service while ensuring the smooth operation of our activities. If you have any further questions or require clarification, please do not hesitate to contact our customer service team at customerservice@graylineloscabos.com, who will be happy to assist you.